All items will be dispatched within 10-14 working days from the date the order is placed, unless agreed other wise. We cannot accept any liability for loss or damage arising from non-delivery.
POSTAGE AND PACKAGING COSTS
All orders will be shipped using the Royal Mail postal service unless another shipper is requested by the customer. Any additional charges incurred in the event of such change must be paid for in full by the customer at time of order being placed.
Postage and Packaging charges to a UK address are £6.95 for orders consisting of 1 item and an extra £3.00 for each additional item ordered.
Postage and Packaging charges to an International address (outside the UK) are £16.00 for orders consisting of 1 item and an extra £5.00 for each additional item ordered.
For orders where the destination requires additional charges imposed by the destination country's postal service (I.E when SIKA's standard method of posting is not available for the order's destination), postage and packaging cost will be handled on an individual basis.
DAMAGED OR DEFECTIVE GOODS
If on delivery, goods are found to be defective then we must be notified in writing within 7 days of the date of delivery otherwise no liability will be accepted.
In the event that we require the return of goods then we reserve the right to specify the method of return. It is at our discretion to either replace the goods or issue a refund.
SIKA cannot guarantee that print placement on our garments will be exactly as seen on product images, placement may vary slightly as all products are handmade.
SIKA cannot guarantee that fabric colours / print colour ways will be exactly as seen on product images as several variable factors (such as screen brightness, browser program etc) can affect the way a colour is construed.
CANCELLATION OF ORDERS/RETURNS
If you are not entirely satisfied with your purchase, please return the item in a saleable condition within 7 days from the date the order was received with your proof of purchase (receipt), for a refund or an exchange.
Returns will not be accepted except by prior arrangement agreed with us and refunds/exchanges cannot be processed or issued until the goods have been returned and received by SIKA. Items that have been exchanged are not eligible for refunds. We can not refund items that are not recieved, please ensure that a reliable trackable / recorded service is used to send your return. It is the responsibility of the sender to track items sent to SIKA.
Customs charges that are incurred by SIKA for returns sent from outside the EU are not the responsibility of SIKA and the cost of any customs charges for such returns are to be covered in full by the customer returning the unsuitable garment(s).
If you refuse a shipment from SIKA, you are responsible for the original postage charges, any import fees that are incurred on the package & the cost of returning the package to SIKA. Any fees and charges incurred by SIKA due to a package being refused will be deducted from your merchandise refund.
Postage costs for the return of unsuitable garments are not the responsibility of SIKA and the cost of postage for such returns are to be covered in full by the customer returning the unsuitable garment(s).
'Custom' orders require full payment prior to production commencing for the order. 'Custom' orders are non refundable or exchangeable as the garment will be made to your specification.
Postage and Packaging costs will not be refunded on any returned items.
Once agreed and notified, all returns should be sent to SIKA Head Office:
Please contact us via phone or email for details:
Tel: +44 (0)20 8858 8158
BY PLACING AN ORDER THROUGH SIKA ONLINE BOUTIQUE YOU ARE AGREEING TO THE TERMS & CONDITIONS OUTLINED ABOVE, PLEASE ENSURE YOU HAVE THOROUGHLY READ AND UNDERSTOOD THESE TERMS & CONDITIONS PRIOR TO PLACING AN ORDER.